IB Pet Privacy Policy

At IB Pet, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information across our services—including email, SMS communication, loyalty programs, and social media—while maintaining compliance with all applicable privacy laws, including California Consumer Privacy Act (CCPA) and federal SMS regulations.

If you have any questions, please reach out to us at contact@ibpet.net.

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Information We Collect and How We Use It

We collect personal information to:

• Communicate with customers about promotions, events, and services

• Create customer profiles in our Point of Sale system to track purchase history

• Process special orders and provide personalized services

• Administer our rewards and loyalty programs

We do not sell, rent, or loan your personal data to third parties. Your information is only used for the purposes stated above or as required by law.

 

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Credit Card Security

IB Pet does not store credit card information. All transactions are processed securely via third-party payment processors who adhere to PCI DSS (Payment Card Industry Data Security Standard) guidelines.

 

 

SMS Communication Policy

By providing your mobile number, you consent to receive SMS (text message) communications from IB Pet. Message and data rates may apply. You may opt out at any time by replying “STOP” to any message.

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1. How We Use SMS

You may receive SMS messages for:

• Order and pick-up updates

• Receipts and purchase confirmations

• Promotional offers or loyalty rewards

• Appointment or follow-up reminders  
   

2. Consent and Use of Mobile Numbers

Your mobile number will be used solely for IB Pet communications and will not be shared or sold to third parties for marketing purposes.
 

3. Message Frequency

You may receive up to 2 SMS messages per week, depending on your preferences and purchase activity.
 

4. Opt-In Methods

You can opt in via:

• In-person conversations with our staff

• Website sign-up forms

• Opt-in checkboxes during account creation
   

5. Opt-Out Instructions

To opt out of SMS messages:

• Reply “STOP” to any text message

• Ask an IB Pet team member to remove you from the SMS list
   

6. Help and Support

Reply “HELP” to any SMS for assistance, or contact us at contact@ibpet.net.
 

7. Required Disclosures

• Message and data rates may apply

• Message frequency may vary

• You may opt out at any time

 

 

Email Communications

You may receive emails from IB Pet related to:

• Customer service and order updates

• Special offers and promotions (if subscribed)

To unsubscribe, click the link in the footer of any promotional email or email us directly. Once unsubscribed, you will no longer receive marketing emails, though you may still receive transactional communications.

 

 

Astro Loyalty & Rewards Program

We partner with Astro Loyalty to manage our rewards programs. Astro is an industry-standard platform for independent pet retailers. Their privacy policy is available at www.astroloyalty.com.

Shared Information Includes:

• Name

• Address

• Phone number

• Purchase history (for tracking rewards eligibility)
   

Astro may share limited data with participating Brand Sponsors for program fulfillment only.
 

Customer Access and Control

You can:

• Manage your preferences in the Astro Loyalty app

• Request opt-out at checkout or by contacting us

 

 

Social Media and Third-Party Services

When interacting with us via social media platforms, information shared per your platform settings may be collected. This includes:

• Public profile info

• Activity data across devices

We encourage you to review the privacy settings on your social accounts. IB Pet is not responsible for the privacy practices of third-party platforms.

 

 

Marketing & Personalized Communications

We may use data collected across platforms and devices to personalize:

• SMS & email marketing

• Social media advertising

• Promotional content based on your interests

To opt out of marketing communications, use the unsubscribe link or email contact@ibpet.net.

 

 

User-Generated Content

By submitting reviews, photos, or other content (such as pet images or testimonials), you grant us permission to use that content in promotional materials, including social media, newsletters, and in-store displays.

 

 

Data Security and Retention

We implement industry-standard security measures to protect your data. Personal information is only retained as long as necessary for business, legal, or tax purposes.

 

 

Required Info for Loyalty Programs

To participate in our discounts and rewards programs, we may ask for:

• First and Last Name

• Phone Number

• Email Address

Declining to provide this information may result in ineligibility for certain promotions. Our team will always note your preferences.

 

 

Your Privacy Rights (California Residents)

Under the California Consumer Privacy Act (CCPA), you have the right to:

• Know what personal data we collect

• Access or correct your personal information

• Opt out of marketing communications

• Request deletion of your personal data (exceptions may apply)
   

To exercise your rights, contact us at contact@ibpet.net or speak to a team member in-store.

Update April 2025